Shipping Policy

Shipping & Delivery Policy

Free Nationwide Delivery

VisionSounds offers free standard delivery on all orders to any address in South Africa. No minimum order value required.

Order Processing

Order cut-off time is 2:00 PM (GMT+2, South African Standard Time). Orders placed after this time will begin processing the following business day. Orders placed on weekends or public holidays begin processing on the next available business day.

Handling and processing time is 1-2 business days (Monday to Friday) after payment confirmation. Specialist and indent items — including cinema installations, line array systems, large-format displays and made-to-order configurations — are confirmed with a written dispatch date before your order is processed.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Delivery Timeframes

Region Estimated Delivery
Johannesburg & Pretoria 2-4 business days
Cape Town 2-4 business days
Durban 2-4 business days
Other Major Cities & Towns 3-6 business days
Outlying & Remote Areas 5-7 business days

Business days are Monday to Friday, excluding South African public holidays. Timeframes above are measured from dispatch, not from order placement.

Courier Partners

We ship via reputable South African courier services including The Courier Guy, Aramex and Dawn Wing. The courier assigned to your order depends on your location and availability at time of dispatch. All shipments are insured in transit.

Order Tracking

Once your order ships you will receive an email containing your tracking number and a link to track your delivery in real time. You can also use our Track Your Order page or contact us at info@visionsounds.co.za for a status update.

Large, Heavy & Specialist Equipment

Line array systems, subwoofers, floorstanding speakers, projectors, large-format displays, cinema seating and drum kits are delivered via a dedicated courier service. Delivery may require a signature. Please ensure someone is available to receive the delivery at your shipping address.

Certain items exceed 100 kg and are delivered kerbside only. Interior placement, mounting and installation are not included in delivery and can be quoted separately. Where an item is to be wall-mounted, please confirm that the mounting structure is suitable for the product's weight before ordering.

Damaged or Lost Shipments

Damaged deliveries: If your package arrives visibly damaged, please photograph the external packaging and internal contents immediately and notify us within 24 hours of receipt at info@visionsounds.co.za.

Lost transits: If a shipment is delayed beyond its estimated delivery window, please contact us. VisionSounds will open an official enquiry with the courier on your behalf.

International & SADC Orders (Collection Only)

VisionSounds delivers directly to physical addresses located within the borders of South Africa only.

For international customers and clients within neighbouring SADC countries (Lesotho, Zimbabwe, Mozambique, Namibia, Botswana, Eswatini) paying via Cross Border or Wire Transfer, orders are processed on a collection only basis. Once your proforma invoice settles in ZAR value, our team will provide the South African dispatch address for your designated freight forwarder or cross-border courier to collect.

Incorrect Address

Please ensure your delivery address is correct at checkout. VisionSounds cannot be held responsible for orders delivered to an incorrect address provided by the customer. Re-delivery fees may apply.

Contact Us

We aim to respond within 1 business day.