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Johannesburg & Pretoria: 2-3 business days
Cape Town: 2-3 business days
Durban: 3-4 business days
Other major cities: 3-5 business days
Remote & rural areas: 5-7 business days

Timeframes are measured from dispatch, not from order placement. Stocked items are dispatched within 1 business day of payment confirmation. Specialist and indent items are confirmed with a written dispatch date before your order is processed. Free nationwide delivery via insured courier.
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• EFT (Electronic Funds Transfer) — Direct bank transfer from any South African bank account. No additional fees. Orders confirmed within 1 business day of payment reflecting.
• Cross Border Transfer — For customers in SADC neighbouring countries (Lesotho, Zimbabwe, Mozambique, Namibia, Botswana, Eswatini). Invoices settle in ZAR; direct delivery is within South Africa only, and cross-border orders are handled on a collection/freight-forwarder basis.
• Wire Transfer — For international customers outside the SADC region. Proforma invoices are processed in ZAR value; direct delivery is within South Africa only, with collection/freight-forwarder arrangements required for export orders.

Orders are confirmed once payment reflects. Banking details are provided in your order confirmation email. View payment details →

Supplied as an independent parallel import. Warranty is provided directly by VisionSounds — warranty claims are handled by us, not the manufacturer. This is in addition to your rights under the Consumer Protection Act, including the six-month implied warranty of quality.
Returns accepted within 30 days of receipt in the condition supplied, with all original packaging and accessories.
Faulty or incorrect items: free return shipping covered by VisionSounds.
Change of mind returns: customer responsible for return shipping costs.
No restocking fees. Refunds processed within 7 business days of inspection.
View returns & refund policy →